Refund policy

Returns/Exchanges are permitted for New & Unopened product. The cost of shipping for Returns/Exchanges must be covered by the customer. All Return/Exchanges must be shipped back to InnoLifeCare within 10 business days of receiving your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We do not issue refunds, accept returns or exchanges unless the item you purchased from us is defective. Please note that all masks are considered personal health products and are final sale unless defective. We do not accept refunds/returns for reasons related to mask sizes being the wrong fit. If you receive a defective item, please contact us at order@innolifecare.com with details of the product and the defect. You will be required to send a photo of the defective item.

If you received the wrong item and would like a refund, you will be required to send a photo of the items you did receive. You will also be required to send these items back to our warehouse. If you receive the wrong item, please contact us at order@innolifecare.com with further details and a photo.